Dear Customer,
We sincerely regret that you are not satisfied with your purchase.
Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out .
Would you please changed anther phone to try ,at the same time the phone and speaker should keep on ,power off other phones which have beed connected .
If you have any more questions, pls feel free to contact us.
Have a nice day!
Lane