We regret that we were unsuccessful in changing your address or canceling your order, as requested via email on 4/4, as your order was fully processed and shipped. Further, we regret that we were unsuccessful in our attempt to redirect your package back to our distribution center as the package had been transported from the local OnTrac hub and your package has already been delivered to the original address provided when you submitted your order. We apologize for any disappointment that may be caused.
If you should have any additional comments or questions, please feel free to contact us at any time. If you would like to speak with one of our representatives at any time, please call 1-877-310-9222.