I want to inform you that ENGEL Austria started to send warranty parts to India by using the Incoterm DDP.
Another innovation is, that ENGEL Austria does not insist on sending back the defective materials. To compensate the additional costs, prices in India have been raised.
There may be some special cases where we want to have the part back (finding out the root cause, big amount,…). For this cases EA will pay for the delivery back to Austria.
I want to please EMK-CSD to join the same procedure. Prices have been raised also on your side to compensate the additional costs.